Normandale Community College

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Associate of Science Degree in Casino Business Operations

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Coursework Summary The business operations function within a company focuses on improving the bottom line to deliver quality goods and services Casino Operations Degree Program Information Very few programs offer formal education in casino operations, and program availability is usually limited to undergraduate Bachelor of Business Operations: Degree Overview Bachelor's degree programs in business operations are rare, but interested students can earn a bachelor's degree in business Job Description and Requirements Learn about the education and preparation needed to become a business operations manager.

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Help us match you with schools that offer programs related to Business. Master's Degree or higher. Take your education to the next level. Oversees the development, implementation, maintenance and compliance to departmental procedures and policies to ensure the safe, effective and efficient operation of the division and the protection of the company assets. To grow the business and increase profits through new product and gaming technology to achieve targeted financial and operational goals.

Enthusiastically supports, actively promotes and demonstrates superior guest service in accordance with company standards and programs. Leads colleagues to achieve divisional service goals. Builds a solid foundation of guest service programs and ensures staff is knowledgeable and engaging in the execution of guest service standards. Ensures compliance to scheduling software along with proper staffing levels and game spreads to accommodate changing business demands and achieve optimal efficiencies.

Works in conjunction with eMarker representatives to ensure software integrity and effective applications. Ensures PCI compliance where applicable. Ensures all internal control procedures are accurate, properly documented and in accordance with the Gaming Board regulations. Maintains an effective rapport with Gaming Board members. Works closely with Surveillance to identify and address all new technology that is utilized to compromise the integrity of the games.

Reviews daily and monthly Casino data systems reports and financial reports for any unusual statistical fluctuations and general revenue performance for all gaming areas, including coin-in, theoretical versus actual hold win percentages and drop. Perform other reasonable duties required by management. Qualifications Thorough knowledge of all casino games and operations required. Must be flexible to meet demanding scheduling needs to maintain a presence on the casino floor and routinely meet business demands.

Knowledge of casino gaming trends. Excellent leadership, organizational, communication, decision-making, and problem solving skills.

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